Frequently Asked Questions

Everything you'd want to know about your pieces, your order and what comes after.

Product

What is Varya jewellery made of?

Every piece is 925 sterling silver, hallmarked. Depending on the design, it's finished with rhodium or gold plating, and set with either natural gemstones or CZ. Specifics for each piece are listed on its product page.

Are the gemstones real?

Some pieces carry natural gemstones, others carry CZ. Both are true to who Varya is, we just tell you which is which on the product page so you always know what you're getting.

Why does the gemstone in my piece look slightly different from the one online?

Natural gemstones vary from piece to piece. No two are identical, and small differences in colour, tone or inclusions come with the material. That's not a defect, that's the stone being real.

Where are Varya pieces made?

Most of our pieces are made in India. A few are manufactured globally, depending on the design and craftsmanship it calls for.

How do I take care of my piece?

Keep it away from perfume, sweat and water where you can. Store it in the box it came in, that's what it's built for. Wipe with a soft dry cloth after wearing. For the full guide, see our care instructions here.

Orders & Cancellations

Can I cancel my order?

Yes, as long as it hasn't shipped yet. Once it's shipped, we can't cancel it, but you can refuse it at the door.

What happens if I cancel after my order has shipped?

If you refuse delivery on a shipped order, we'll refund you, but the shipping charges already incurred will be deducted from that refund.

How do I cancel?

Email or WhatsApp us with your order details as soon as you decide, the earlier the better, so we can catch it before it ships.

How will I know my order went through?

You'll get an order confirmation by email once your order is placed.

Returns & Exchange

Can I return or exchange my order?

Yes, within 3 days of delivery, whether it's damage, a defect, or a change of heart. After 3 days, we can't offer a return, exchange or refund.

What do I need for a return or exchange to be accepted?

An unboxing video, no exceptions. Without one, we can't process a claim for damage, a defect or a mismatched item. Beyond that, the piece needs to be unused, unworn, in its original packaging, and in the same condition it arrived in. Sale items may not be eligible.

Who pays for return shipping?

We do, on any return that's eligible under this policy.

What if my item arrives damaged, defective, or wrong?

Tell us within 3 days of delivery, with your unboxing video attached. We'll verify the issue on our end and follow up with next steps.

How do I raise a return or exchange request?

Email or WhatsApp us at support@varyabyssj.com or +91 9810890539 with your order details and unboxing video. Once we receive and inspect the item, we'll confirm and take it from there.

How long do refunds take?

7 business days once approved. Shipping charges paid at checkout aren't refundable.

Payments & Shipping

What payment methods do you accept?

Cards and UPI.

Where do you ship to?

Across India, through registered domestic courier companies and/or speed post.

How long until my order is dispatched?

If it's in stock, within 3 business days. For pre-order or custom pieces, dispatch can take up to 20 working days.

How long until my order is delivered?

Typically 2 to 3 business days after dispatch, or as agreed at the time of order confirmation. Delivery timelines depend on courier and postal norms, and delays caused by the courier or postal authority are outside our control.

Do you charge for shipping?

No, shipping is free on all orders across India.

How will I know my order has been dispatched or delivered?

We'll send delivery updates to the email address you provided at checkout.

My order is delayed. What do I do?

Email or WhatsApp us at support@varyabyssj.com or +91 9810890539 with your order details, and we'll look into it.

Need Help?

How do I reach you?

Email support@varyabyssj.com or WhatsApp/call us at +91 9810890539.