Refund policy

Cancellation Policy

This policy outlines how you can cancel or seek a refund for a product or service that you have purchased through our store.

Cancellations will only be considered if the request is made before the product has been shipped. Once an order has been communicated to our team and the process of shipping has been initiated, or the product is out for delivery, a cancellation request may not be entertained. In such an event, you may choose to reject the product at the doorstep.

If you wish to cancel an order, please contact us by email or WhatsApp with your order details as early as possible so we can action your request before dispatch.

Returns & Exchange Policy

We accept returns, exchanges and refund requests within 3 days of delivery – whether for damage, a defect, or a change of heart. If 3 days have passed since delivery, we will not be able to offer a return, exchange or refund of any kind.

Eligibility for a Return or Exchange

To be eligible for a return or exchange, all of the following conditions must be met:

• An unboxing video is mandatory with no exceptions. Claims for damage, defect or a mismatched item cannot be processed without a clear, continuous unboxing video.
• The piece must be unused, unworn and in the same condition as you received it.
• The item must be returned in its original packaging.
• Items purchased on sale may not be eligible for a return or exchange.

Only items found to be defective or damaged are replaced by us based on an exchange request. Varya bears the return shipping cost for eligible returns.

Damaged, Defective or Wrong Items

In case of receipt of a damaged or defective item, or if the product received does not match the listing, please report it to our customer service team within 3 days of delivery along with your unboxing video. The request will be entertained once we have checked and verified the issue at our end, after which our customer service team will take an appropriate decision.

In case of complaints regarding products that come with a warranty from the manufacturer, please refer the issue directly to them.

Natural Gemstone Disclaimer

Please note that for pieces set with natural gemstones, the stone colour may differ from product to product. As these are natural gemstones, no two pieces are identical and slight variations in colour, tone and inclusions are inherent to the material and are not considered defects.

Exempted Products

There may be certain categories of products that are exempted from returns or refunds. Such categories will be identified to you at the time of purchase.

How to Raise a Return or Exchange Request

To place a return or exchange request for an eligible item, email or WhatsApp us at support@varyabyssj.com or +91 9810890539 with your order details and unboxing video. Once your returned item is received and inspected by us, we will email you to confirm receipt. If the request is approved after our quality check, it will be processed in accordance with this policy.

Varya reserves the right to decline returns that do not meet these conditions.

Refunds

In case of any refund approved by Varya Jewels, it will take 7 business days for the refund to be processed to you. Any shipping cost levied at the time of purchase is not refundable.

Need Help?

For any issues, you can reach our helpdesk by email at support@varyabyssj.com or by phone / WhatsApp at +91 9810890539.